Refund policy
Full refund
- You cancel before a checker accepts your request (you won't have been charged).
- You cancel within 2 hours of a checker accepting and before the visit starts.
- No checker can complete the visit before your deadline.
- The report is missing what you paid for and can't be completed.
Partial refund
- The host refused interior access: you receive an exterior check and a partial refund agreed with your checker for the parts not completed.
- The report arrives after the delivery time agreed with your checker: we refund any fee paid for faster delivery.
No refund
The check was carried out as booked. That includes when the report shows the property doesn't match the listing or doesn't exist: finding that out is what the check is for.
How to ask
Use the "Report a problem" button on your report within 72 hours of delivery, or email contact@checkerist.com. Refunds go back to your original payment method within 5 to 10 working days. This policy doesn't affect your statutory rights.